Customer Service and Administration Executive

The Organisation

Worldwide Business Research (WBR) has over 100 employees and a group annual turnover of £40m. With offices in London, New York, Toronto and Singapore we are a truly International organisation. We create, sell, market and run industry leading large scale events in the Retail, Defence, Logistics, Pharmaceutical, Automotive and Finance sectors and are committed to expanding these portfolios and developing new areas of expertise.

What will you be doing?

Accurate and detailed customer information input is critical to our business. We have thousands of different customers and a Customer Relationship Management (CRM) system to enable us to effectively serve their needs. Reporting to the Marketing Director you will ensure that customer orders are correctly allocated and tracked to ensure they receive timely and correct information. You will also work closely with the finance and sales teams to ensure that orders follow the correct VAT guidelines and payment terms as well as keeping track of commissionable sales deals.

What will you be responsible for

  • Ensuring the correct VAT and payment terms are applied to customer orders
    Creating and updating customer orders on the company’s CRM system ensuring that customer behavior details are also accurate
  • Sanity checking revenue figures against customer orders on a daily basis
  • Producing and issuing accurate customer invoices in a timely manner
  • Ensuring customer confirmation emails contain up to date and relevant information to the event
  • Creating and maintaining event price lists on event websites and in the CRM system ensuring VAT and all event details are correct
  • Deal with customer queries by phone and email – invoice/VAT queries, address changes & update requests etc
  • Setting up and checking calculations for the sales team’s commission and supporting the finance department to understand what customer orders should have commissions paid

Skills / Characteristics

  • Skills and experience
    University degree level or similar education
  • Excellent attention to detail
  • Organisational skills
  • Some telephone experience – including customer handling, cold calling or market research
  • Excellent organisational skills the proven ability to manage multiple projects
  • Excellent written, telephone and interpersonal communication

Required Behaviours 

  • Solutions focused
  • A desire to continuously improve
  • Customer needs focused

Career Prospects

You will join the business in the role outlined above. However, we have a commitment to rapid progression based on achievement. Once you achieve agreed goals we will work with you to develop your capabilities with a view to taking on the next set of challenges.

Salary: £21,000 per annum

For Indeed applications:

Please forward applications to

  • Job Overview

  • Location: London
  • Job Type: Full Time
  • Department: Event Management
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